Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
Shipping rates and time:
Estimated Shipping Time
3-7 Business Days
1, Most orders will ship via UPS or FedEx ground, unless otherwise noted.
2, We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
3, We do not ship to APO/FPO addresses.
4, We currently do not offer shipping outside of the 48 contiguous states
Note: The shipping time is calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.
Returns and Exchanges
If you received a defective product, please refer to our limited product warranty.
Rules for All Our Products
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to JOYSTAR in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons, you will be responsible for the cost of return shipping and any restocking fees in JOYSTAR’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of JOYSTAR’s policies.
Procedure to Place a Return or Exchange
To place a return or exchange, reach out to JOYSTAR at firstname.lastname@example.org. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, JOYSTAR will not authorize the return or exchange. If you do not contact us first and you return the product without JOYSTAR’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, JOYSTAR will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in JOYSTAR’s sole discretion based on the condition in which the item was received and any other terms of JOYSTAR’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at email@example.com, and we will reply to you as soon as possible.
Late or Missing Refund
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at firstname.lastname@example.org. We will get back to you within 1-2 business days.
❤BEST GIFT FOR KIDS - JOYSTAR Kids Balance Bike is a pedal-free beginner bike that allows toddlers to focus on balance. With a moto like frame, air tire wheels, soft rubber grips and a soft saddle, this is the best starter bike you can give any budding biker to create the ultimate first ride.
❤GROWS WITH YOUR CHILD - The baby balance bikes come with quick release seat clamp for tool-free adjustment. The seat and handlebar heights adjust to accommodate ages 2 years to 6 years, or a 17.1- 20.7 in. inseam. A geat first balance bike transition to pedal bike for kids.
❤LIGHTWEIGHT BALANCE BIKE - The toddler balance bike weights only 6.28lbs(3.35kg), makes it easy for your child to ride and stride. A low step-through metal frame is designed for child rider easy for them to get on or off the bike. The frame is lightweight and durable, ensuring years of fun!
❤YOUR CHILDREN WILL LOVE IT - The balance bikes equipped with padded seat and soft grips, providing comfortable cycling for todders and easy control. The bicycles come with DIY Decal stickers adding more fun for your little thrill-seeker to get gliding up to speed in a flash, experiencing amazing freedom.
❤ALWAYS ON YOUR SIDE - With JOYSTAR's durable steel frame and puncture-proof tires, you don't have to worry about damage or maintenance. The bike comes with the basic assembly tools, perfect customer service and also limited lifetime warranty.