Everything you need to know about getting your JOYSTAR ride home.
Most orders ship within 48 hours of payment. We'll email your tracking number immediately!
We primarily use UPS and FedEx Ground to ensure your package arrives safely.
Not the perfect fit? We accept returns or exchanges within 30 days of purchase.
| Method | Destination | Estimated Time | Fee |
|---|---|---|---|
| Standard Shipping | United States (48 States) | 3-7 Business Days | FREE |
We want you to love your JOYSTAR. If things aren't right, here’s how we help:
Defective product? We’ve got you covered. JOYSTAR pays for return shipping and restocking fees for all quality-related issues.
Changed your mind? You can still return it! For personal reasons, the customer covers return shipping and applicable restocking fees.
If your refund hasn't appeared after 7 business days, please check with your bank first. Still no luck? Contact us and we will investigate within 1-2 business days.
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