Shipping 

Processing Time: Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

 Delivery Time: Standard Free Shipping in 3-7 Business Days United States 

1, Most orders will ship via UPS or FedEx ground or Amazon Logistic, unless otherwise noted.
2, We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.
3, We do not ship to APO/FPO addresses.
4, We currently do not offer shipping outside of the 48 contiguous states
Note: The shipping time is calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joystar_service@joykie.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joystar_service@joykie.com.