Shipping & Returns

Fast Shipping & Easy Returns

Everything you need to know about getting your JOYSTAR ride home.

⚡ Quick Processing

Most orders ship within 48 hours of payment. We'll email your tracking number immediately!

đźšš Trusted Carriers

We primarily use UPS and FedEx Ground to ensure your package arrives safely.

âś… 30-Day Guarantee

Not the perfect fit? We accept returns or exchanges within 30 days of purchase.

Shipping Methods & Delivery

Method Destination Estimated Time Fee
Standard Shipping United States (48 States) 3-7 Business Days FREE
đź“Ť Shipping Limitations: We currently ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, APO/FPO addresses, or International destinations.

Hassle-Free Returns

We want you to love your JOYSTAR. If things aren't right, here’s how we help:

🛠️ Quality Issues

Defective product? We’ve got you covered. JOYSTAR pays for return shipping and restocking fees for all quality-related issues.

🚲 Personal Preference

Changed your mind? You can still return it! For personal reasons, the customer covers return shipping and applicable restocking fees.

How to Start a Return

Contact Us: Email joystar_service@joykie.com for authorization. (Items sent back without authorization cannot be refunded!)
Pack It Up: Return the product in its original carton with all manuals, accessories, and gifts.
Ship It: Use the pre-paid label we provide and send the item back to us.
Get Paid: Once inspected, we process refunds in 1-3 business days. Funds usually appear in your account within 5-7 business days.

Missing a Refund?

If your refund hasn't appeared after 7 business days, please check with your bank first. Still no luck? Contact us and we will investigate within 1-2 business days.

Contact Support